PLEASE READ THE TERMS CAREFULLY BEFORE USING OR ACCESSING ANY MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE. YOUR USE OF THE WEBSITE OR THE SERVICES PROVIDED BY THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF THE TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME.
3.1. The Company offers a platform that facilitates sale of merchandise. The sale of products and services shall be governed by the Terms of Offer For Sale (“Terms of Offer For Sale”)
4.1. Services are not available to minors. In India, persons under 18 years of age are minors. It shall be Your responsibility to ensure that you are eligible to enter into a contract if You are resident outside India. If You do not confirm to the above qualification, You are not permitted to avail of the Services. You represent that You are of legal age to form a binding contract and are not a person barred from receiving Services under the laws as applicable in India.
5. User Account, Password, and Security
5.2. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or sapphire studio has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, sapphire studio has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website (or any portion thereof).
6.1. You agree to provide correct and accurate credit / debit card details to the approved payment gateway for availing Services. You shall not use the credit / debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit / debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit / debit card details. sapphire studio expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit / debit card.
6.2. sapphire studio shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the defective authorization for any transaction for any reason whatsoever.
7.2. You agree to use the Services, Website and the materials provided therein only for purposes that are permitted by: (a) the Terms; and (b) any applicable law, regulation or generally accepted practices or guide in the relevant jurisdictions.
7.3. You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues) that You will access the Website in accordance with the Terms and particularly Section 8.
8.1. Except as expressly indicated to the contrary herein or in any applicable Additional Terms, sapphire studio hereby grants You a non-exclusive, freely revocable (upon notice from sapphire studio), non-transferable access to view, download and print product catalogues or any other materials available on the Website, subject to the following conditions: You may access and use the materials solely for personal, informational, and internal purposes, in accordance with the Terms; You may not modify or alter product catalogues or any other materials available on the Website; and You may not remove any text, copyright or other proprietary notices contained in the product catalogues or any other materials available on the Website.
9.1. You shall solely be responsible for maintaining the necessary computer equipments and Internet connections that may be required to access, use and transact on the Website.
9.2. You shall use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.
9.3. Sapphire Studio shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the default authorization for any transaction for any reason whatsoever.
10.1. The Terms and all transactions entered and the relationship between You and Sapphire studio and any mutual claims shall be governed in accordance with the laws of India without reference to any conflict of laws principles.
10.2. All claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms or any transactions entered into on or through the Website shall be subject to the exclusive jurisdiction of the courts at Mumbai Courts, India and You hereby accede to and accept the jurisdiction of such courts.
In the event You come across any abuse or violation of the Terms or if You become aware of any objectionable content on the Website, please report to firstname.lastname@example.org
13. Newsletters and Communications
You hereby expressly agree to receive communications and newsletters from Sapphire studio by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Sapphire studio at anytime by contacting us through Email.
14.1. Sapphire studio enables sale of a variety of Products. SHIPPING for all the products on the Website shall be per the company’s policy, which may be changed by Sapphire studio from time to time.
14.2. In case, you receive a damaged Product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us, within 6 days, on our customer care number or write to us at email@example.com. Damage will be assessed in few days and a solution will be offered. The piece may be replaced or other corrective measure may be taken to address the issue. The final decision will rest with Sapphire studio.
15.1. You should take all responsibility for your own actions in utilizing the Products purchased by You and Sapphire studio shall not be liable for any such action.
15.2. You represents that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
15.3. Sapphire studio shall not be responsible for any deficiency in payment of consideration payable towards the Products purchased on the Website.
16.1. The Pricing Information relating to the Product shall be as disclosed to you at the time of your purchase.
16.2. Sapphire studio strives to cause to provide You the best prices possible on Products You buy via the Website. However, Sapphire studio does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You.
16.3. While Sapphire studio strives to provide accurate information relating to Products, services including pricing information, typographical and other errors may occur. In the event that a Product or service is listed at an incorrect price or with incorrect information due to an error, Sapphire studio may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. Sapphire studio will have the right to modify the price of the Product and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Sapphire studio cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit / debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit / debit card that is not lawfully owned by You. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit / debit card details. Sapphire studio expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit / debit card.
18. Delivery of the Product
Most pincodes in India are serviceable by Sapphire studio. In the event of any unforeseen circumstances due to which we are unable to ship Your order, the order will be cancelled and we will refund You the entire order amount.
If there is any dispute regarding the shipment of the product or services for the area not covered by Sapphire studio, Sapphire studio will not be responsible for the non-delivery of the product. Sapphire studio doesn’t deliver items internationally. However, You can make purchases on the website from anywhere in the world but at the same time ensuring the shipping address is within India.
In case You book multiple orders for the Products and Services in one transaction, efforts will be made to ship all Products together. However, this may not always be possible. If You purchase multiple Products in a single transaction you may provide separate shipping addresses for each Product.
19. Return Policy for Products
19.1. If You receive a Product that does not comply with the specifications as per your original order, please get in touch with us on the customer care number or email us on firstname.lastname@example.org
19.2. Upon receiving Your complaint, Sapphire studio shall verify the authenticity and the nature of the complaint and if Sapphire studio is convinced that the complaint is genuine, Sapphire studio will take corrective action or replace the product. If the product is not available for replacement, Sapphire studio will refund the amount paid by you via your initial method of payment. If the complaint is frivolous or baseless, Sapphire studio reserves the right to take legal actions against You and You will be solely liable for all costs incurred by Sapphire studio in this regard.
19.3. In order to return any Products, You are required to comply with the below mentioned conditions, viz: Please notify Sapphire studio of receipt of a damaged/ defective product/service within 6 days of delivery to You. If You are unable to do so within 6 days, sapphire studio shall not be held liable for the failure to replace the order; Products should be unused; The returned Products are subject to verification and checks by Sapphire studio in order to determine the legitimacy of the complaint/ return. If the claim is not legitimate, you will be required to bear the shipping costs for the product. 19.4. If a Product returned is duly accepted by Sapphire studio, the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and Sapphire studio or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following: Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Sapphire studio; If the Sapphire studio service team can repair the Product, Sapphire studio will get the same repaired and send it back to You.
20. Shipping, Delivery and Cancellation
Please see terms relating to shipping, delivery and cancellation on the Website.
21. Warranties and Claims.
Please note : Two Years warranty Against manufacturing defect for premium furniture & one year warranty against economic furniture.